RETURN AND REFUND POLICY FOR ZORVAUN

Last Updated: November 11, 2026

Thank you for shopping at Zorvaun. If you are not entirely satisfied with your purchase, we are here to help. This policy outlines your rights and requirements regarding returns, refunds, and exchanges.

1. Return Window

We offer a 30-day return policy. You have 30 calendar days from the date you receive your item to request a return.

To be eligible for a return, your item must meet the following conditions:

• Item Condition: The item must be unused, unworn, and in the same condition that you received it.

• Packaging & Tags: The item must be in its original packaging with all tags, labels, and accessories attached.

• Proof of Purchase: You must provide a valid receipt or proof of purchase.

2. Non-Returnable Items

Certain types of items cannot be returned for a refund or exchange:

• Gift cards

• Downloadable software or digital products

• Final sale or clearance items

• Perishable goods or personalized/customized items

• Personal care items (e.g., beauty products or unsealed hygiene goods)

3. How to Initiate a Return

1. Contact Us: Email our support team at [Insert Support Email, e.g., support@zorvaun.com] with your order number, details of the item(s) you wish to return, and the reason for the return.

2. Receive Authorization: If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.

3. Ship the Item: Package the item securely and send it to the address provided in our return instructions. Items sent back to us without first requesting a return will not be accepted.

4. Shipping Costs for Returns

• Defective or Damaged Items: If you received a defective, damaged, or incorrect item, Zorvaun will cover all return shipping costs.

• Standard Returns (Change of Mind): For voluntary returns, the customer is responsible for paying return shipping costs. Original shipping costs are non-refundable.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund:

• Approved Refunds: If approved, your refund will be processed back to your original payment method within 5–10 business days.

• Processing Delays: Please note it can take additional time for your bank or credit card provider to process and post the refund to your statement.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately (within 48 hours of receiving the package) at [Insert Support Email] if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

8. Contact Us

If you have any questions concerning our Return Policy, please contact us at:

• Email: keyvan@zorvaun.com

• Phone: 408-981-9179